Returns & Exchanges
At Dr. Pen, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened items in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your items in their original condition and include all accessories, manuals, and the provided RMA form inside the box.
Ship to Warehouse
Affix the shipping label to your package and send it to our designated returns center using a trackable shipping service.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing